Okay so you have a malware infected computer, know what do you do. Here are some steps to get rid of the malware and protect your computer.
Make sure that it is actually an virus and not just a faulty driver or piece of hardware. A slow computer that is doing things that you are not prompting the computer to do then you have reason to believe that you might be infected with malware. Open the Task Manager and go to the Processes tab and see if any unusual things are running. To check if a process is safe or not you can search google.
Check the signs of malware, if you are truly infected with malware your computer won't load some applications correctly; such as Google Redirect, not allowing antivirus to run or unusual pop ups. Food for thought never give any personal information: credit cards, etc to programs requesting this information from a site that you did not go to yourself. Rogue programs is a type of malware that tries to get you to give up private information saying that it will fix the problem this will not work and you will become a victim.
Check for online fixes google is a great place to search for fixes for your infected computer. Don't click on any pop-ups they will most likely send you to a malicious website trying to steal personal information.
Your current antivirus might be compromised saying that it found nothing when your computer is actually infected. Find a new malware scanner that is not installed on your computer to run a scan and search for the malware.
Reboot the computer and go to Safe Mode. Run any antivirus or malware scanner in Safe Mode to assure that the infected file is gone. To enter the computer in Safe Mode, press F8 before windows starts to load. Once the computer boots turns back on hit F8 continously to be given the option for Safe Mode.
Run a second scan just to make sure that all infected items have been removed. Better safe than sorry.
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